At RALS Healthcare, we value your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and safeguard your information when you use our services, visit our website, or interact with our medical team.

1. Information We Collect

We may collect the following types of information:

• Personal details – name, date of birth, gender, contact details.
• Medical information – health history, prescriptions, test results, and treatment records.
• Payment information – billing address, insurance details, payment method.
• Technical data – IP address, browser type, cookies, and usage data when you access our website.

2. How We Use Your Information

We use your personal and medical data to:

• Provide high-quality medical care and treatment.
• Schedule and manage appointments.
• Process billing, insurance, and payments.
• Improve our services and patient experience.
• Communicate important updates, reminders, and health information.
• Comply with legal and regulatory obligations.

3. Sharing Your Information

We only share your information with:

• Healthcare professionals directly involved in your care.
• Insurance companies and billing providers, where applicable.
• Regulatory authorities when legally required.
• Third-party service providers (such as IT or lab partners) who must follow strict confidentiality agreements.

We do not sell or trade your personal data to third parties.

4. Data Security

We use appropriate technical and organizational measures to protect your data, including secure servers, encryption, and access controls. Only authorized personnel have access to sensitive information.

5. Data Retention

We keep your personal and medical data only for as long as necessary to provide healthcare services and comply with legal, medical, and regulatory requirements.

6. Your Rights

Under UK GDPR, you have the right to:

• Access a copy of your personal data.
• Request corrections to inaccurate or incomplete data.
• Request deletion of your data where legally applicable.
• Restrict or object to the processing of your data.
• Request transfer of your data to another provider.

To exercise your rights, please contact us using the details below.

7. Cookies & Website Usage

Our website may use cookies to improve user experience, track site performance, and personalize content. You can disable cookies in your browser settings.

8. Contact Us

If you have any questions about this Privacy Policy or how we handle your information, please contact:

RALS Healthcare
Bin Shabib Mall, Al Qusais – Dubai
 (+971) 800 7257

info@ralshealthcare.ae